Banking on Digital Accessibility
A Roundtable Discussion with Discover, KeyBank, and Voya Financial
The vast majority of customers currently conduct their banking online. And the shift to digital-first financial management is expected to only continue to rise. So, what are financial services organizations doing to ensure their digital touchpoints are accessible for all—especially amid tightening global regulations?
Tune in to this roundtable discussion with digital accessibility champions from Discover, KeyBank, and Voya Financial.
Access the On-demand Webinar
Key learnings
In this session, our panel will explore the business benefits of prioritizing digital accessibility, how their organization started—and scaled—an accessibility program, and how they’re navigating priorities like measurement and maturity in an evolving compliance landscape.
You’ll come away with:
- Best-in-class practices from accessibility veterans in the financial services industry
- Learnings from challenges banks have experienced throughout the accessibility journey
- Tips for navigating customer demand and tightening regulations
- Actionable takeaways to apply to your own accessibility program
Featuring
Rachael Austen
Senior Director, Digital Design and Accessibility, Discover Financial Services
Rachael Austen is a passionate leader and evangelist for inclusive design and accessibility. As the Senior Director, Digital Design and Accessibility at Discover Financial Services, she leads the company’s efforts to make its products accessible and inclusive for everyone. In her career, she’s had the opportunity to cultivate and scale global digital accessibility teams and execute strategies to advance product accessibility and disability inclusion.
Jennifer Bower
Vice President, Digital Product Development and Management, Voya Financial
Jennifer Bower leads the digital product strategy across Voya Financial worksite experiences, which includes health, wealth, and benefits administration. She and her team combined bring over 40 years of experience and are responsible for identifying, developing, and implementing products and strategies that improve the customer experience through all digital interaction points.
Jamie L. Epolito
Vice President, Strategic Well-Managed Initiatives Leader, KeyBank
Jamie Epolito has more than 16 years in the banking industry, and in her current position is responsible for identifying and managing strategic risk initiatives related to clients’ digital experiences. She works directly with KeyBank’s compliance and legal teams to ensure partners are within regulatory guidelines. She is a member of the Champions of People with Disabilities Networking Group, the African Heritage Networking Group, and the Key Women’s Networking Group.
Corbb O’Connor
Director of Accessibility Advocacy, Level Access, Moderator
Among his decade’s long work in digital accessibility, Corbb O’Connor led the accessibility initiatives connected to U.S. Bank’s 2017 rebranding and 2018 Super Bowl campaigns. He went on to transform a team of salespeople into IAAP-certified experts, and consulted with the world’s leading brands, including financial institutions, about expanding their definitions of done to include accessibility conformance. Corbb is an elected leader in the National Federation of the Blind and gubernatorial appointee to a council advising Minnesota’s state agency for the blind.
